BLOOCK Terms of Use

These Terms govern your use of BLOOCK (the Game) and form an agreement with the natural person based in Türkiye operating under the Ludon Studios brand (Ludon Studios, we, us). Ludon Studios is not a separate company or legal entity.

Read the Terms before accepting them in the Game. If you cannot accept them yourself under applicable law, the required parent or guardian authorisation must be obtained. Accepting the Terms is not consent to optional analytics, personalised advertising or tracking. The Privacy Policy explains personal-data processing separately.

1. Publisher and contact

Ludon Studios
Address: No postal address is published; the publisher can be reached by email at hello@ludonstudios.com
Email: hello@ludonstudios.com
Support: https://bloock.ludonstudios.com/support/

Trader information: Ludon Studios. Contact: hello@ludonstudios.com.

2. Age and eligibility

BLOOCK is intended for players aged 13 and over. A higher age requirement or restriction applicable to your country, store version or a particular feature must also be respected. The store's content rating, your capacity to enter a contract and the age at which you can authorise particular data processing are separate requirements.

Give accurate age information. A self-declared age is not independent verification, and we may require a proportionate additional check or parent or guardian authorisation where applicable. Do not bypass an age, country, parental-permission or store restriction.

In this version, players aged 13–17 can use core gameplay and the free wheel, subject to any higher applicable age restriction. Account linking, cloud saves, chosen nicknames, friends, rankings, in-app purchases and advertisements are not available to this age group. We do not currently offer a verified parental-authorisation process to unlock these features. Friends are available only to players whose age answer puts them at 18 or over, who have accepted the current Terms of Use and who can use the Game's online features; they are not available to players aged 13–17, to a player whose age is not known or to anyone under 13. These are the features currently offered, not a statement that the law universally prohibits young players from using online services. Any future access will depend on the particular feature, applicable law, appropriate safeguards and any permission actually required; it will be explained before that feature becomes available. Do not enter a false age to bypass a restriction.

If the law requires a parent or guardian's agreement to your use or purchase, obtain it before proceeding. A parent's permission cannot override a legal prohibition or a store's applicable restriction. Young players receive the privacy protections described in the Privacy Policy and Community Guidelines.

3. Profiles, account linking and saves

The Game may create a pseudonymous player profile and a credential to recognise authorised requests. Where available and permitted, you may link a supported Apple or Google account to recover or synchronise progress. Only methods offered by your version are available; another provider's own age and account rules also apply.

You may use a system-generated name or an available moderated nickname. A chosen nickname is not permission to display your real identity or someone else's private information. Friends are optional and mutual: a player adds a friend only with the friend code the other player chose to share, and a request becomes a friendship only when the other player accepts it. The Community Guidelines and the Privacy Policy explain who can use friends, what friends see, the limits that apply and how to remove, block or report a player. Visibility in rankings and other online features is explained by their controls and the Privacy Policy.

Keep your device, platform account and recovery methods secure. A player ID is not a password and does not alone establish ownership. Contact us promptly about unauthorised access.

Local and cloud progress can differ. Review the information shown before resolving a conflict; do not assume that restoration merges every item or keeps both versions. Recovery depends on a valid save and secure account verification. Mandatory rights relating to a defective service or an undelivered purchase remain unaffected.

4. Licence and intellectual property

We grant you a personal, limited, non-exclusive and non-transferable licence to use the Game for private entertainment on devices you own or control, subject to these Terms and the applicable store rules. Access may be restricted only on the grounds explained in these Terms or allowed by law.

The Game's software, artwork, audio, text, levels, names and design are owned by us or used under licence to the extent protected by intellectual-property law. These Terms do not claim exclusive ownership of an unprotectable game idea or general mechanic. Except where law expressly permits, you may not copy, sell, rent, sublicense, modify, distribute or reverse engineer protected Game materials.

You may share screenshots or recordings of your own ordinary gameplay for personal, editorial or streaming purposes, provided you respect other people's rights, do not disclose private information and do not falsely suggest our endorsement. Third-party software and assets retain their applicable licences and notices.

5. Conduct and fair play

Follow the Community Guidelines. Do not cheat, fabricate results, manipulate purchases or saves, exploit defects to obtain unearned benefits, steal accounts, harass players, use unlawful content or disrupt the service. Do not evade security, age, country, consent or enforcement controls.

Do not sell, trade or transfer an account or Game entitlement outside an expressly supported function. A legitimate refund request, complaint, accessibility tool or good-faith report is not misconduct merely because it is inconvenient to us. Unauthorised automation that fabricates play or defeats competition rules is prohibited.

6. Levels, competitions and rewards

The Game includes puzzle levels and may offer daily challenges, tournaments and other online events. The relevant interface explains eligibility, objectives, entry limits, scoring, ranking periods, tie-breakers and rewards. Event-specific rules must be read before entry. An entry or score is not a guarantee of a particular rank or reward.

We may verify submitted moves or replay information and reject an invalid, manipulated or unreproducible result. A connection failure or unsupported version can prevent verification without proving cheating. Offline progress is not necessarily eligible for an online event unless the event supports later submission.

Rewards offered under these Terms are virtual items or status within the Game; they are not cash, gift cards, physical prizes or withdrawable benefits. If a different prize event is introduced, it requires its own clearly disclosed rules and eligibility conditions.

Weekly Tournament and Daily Challenge rewards must be claimed within 30 days after the relevant event or day closes. The event rules show the closing time and claim deadline before participation. A reward disappearing from the interface earlier does not shorten that period; contact support if you cannot claim an earned reward.

We may correct scores, invalid rewards or erroneous grants and apply proportionate measures for misconduct. We do not automatically remove a legitimate purchase as a penalty. Refunds, fraud and duplicate delivery may justify correction of the affected entitlement, subject to law. You may request human review of a decision affecting your name, result or access.

7. Coins, Diamonds and other virtual items

Coins, Diamonds, Lives, power-ups, themes, frames, passes and other digital benefits are Virtual Items. They are usable within the Game and have no cash redemption or withdrawal facility. They cannot be sold, gifted or exchanged between players or transferred outside supported account recovery. These statements do not remove the legal protection that applies to paid digital content.

You may obtain Virtual Items through gameplay, eligible rewards or purchases as shown in the Game. No inactivity-based currency expiry applies unless a lawful, clearly disclosed rule applicable to that balance says otherwise; account deletion or service discontinuation has the separate consequences described below. Time-limited items expire at the time disclosed before acquisition.

We may change future prices, rewards and balancing. We do not retrospectively shorten an acquired paid term or remove an earned purchase benefit without a justified contractual or legal reason and any notice or remedy required by law. Virtual Items may become unusable if the relevant service ends; section 12 applies.

8. Purchases, delivery and restoration

Apple App Store or Google Play displays the local price, currency, applicable tax and payment terms and processes payment. The contents, eligibility, limits and duration shown immediately before confirmation are part of the offer. Do not purchase without authority to use the payment method or any legally required parent or guardian approval.

The shop may offer Diamond packs, Silver, Gold and Diamond bundles, cosmetic entitlements and the Instant Rewards Pass. Whether a bundle can be bought once or more than once is stated in its offer; restoration is not a new purchase.

Silver, Gold and Diamond bundles combine the permanent theme or frame identified in their offer with the stated one-time currency bonus. “Permanent” means the cosmetic has no scheduled expiry while the applicable Game service remains available; it is not a promise that the service will operate forever. Restoration of a verified, supported purchase returns the cosmetic entitlement without granting the one-time bonus again.

Purchased content is delivered after the store transaction has been verified. A pending or unverified transaction is not completed delivery. If payment is confirmed but the item is missing, keep your receipt and contact support; do not repeatedly buy to resolve the delay. Correcting duplicate requests must not grant duplicate content or create an additional charge.

Restoration covers supported permanent entitlements and a verified remaining fixed term. It does not reissue spent currency. A paid bonus that was never delivered is investigated as a delivery problem, rather than refused merely because currency is normally consumable. An active Pass is not restarted for a fresh term by restoration.

You may request a refund through the store that took payment and contact us for assistance or any remedy owed by us. Store policies do not exclude statutory conformity, repair, replacement, price-reduction, termination or refund rights where applicable. We do not impose a universal “no refunds” rule.

Digital content may be supplied immediately. A statutory withdrawal right is lost or limited only if the applicable law permits that result and its required disclosures, express consent, acknowledgement and confirmation have been obtained. Accepting these Terms alone does not satisfy every such requirement.

9. Instant Rewards Pass

Where offered, the Instant Rewards Pass lasts 60 days and does not renew automatically. It provides the ad-linked benefits expressly listed before purchase without requiring the corresponding video during the active term. The Pass does not include the Daily Wheel's ad-funded spin, which always requires the video. It does not remove every advertisement or increase a reward limit unless the offer specifically includes that benefit.

A further verified purchase adds 60 days to the remaining term; when no active term remains, the new verified purchase starts a new 60-day term. The Game shows the applicable expiry. Restoration restores only the remaining verified time. A feature unavailable because of age, country or another legal requirement does not become available merely because the player owns a Pass; the offer must disclose any material eligibility limitation before purchase.

10. Wheels and random rewards

The free wheel is available as described in the Game. Before you commit to any spin, the Game shows its cost, its probabilities and its limit. Ad-funded, Coin and Diamond spins are not offered in every country; where one of them is unavailable to you, the wheel does not offer it. They are offered only to players whose age answer puts them at 18 or over and who have accepted the current Terms of Use, and only where applicable law, the store version and our own decisions allow them. This minimum is our product policy; it is not a claim that every country applies the same legal age. The conditions below govern any option actually made available to you.

Before you commit currency or start the relevant advertisement, the interface shows the cost or participation condition, possible rewards, current probabilities and applicable limits. Information required before buying a paid random item or currency for an identified paid random offer is made available before that purchase. A link hidden until after payment does not satisfy this commitment.

A spin produces a random result under the probabilities disclosed for that offer. Unless the offer expressly says otherwise, a previous result does not guarantee a later one and duplicate reward types are possible. The size or position of a visual wheel segment is not a substitute for the displayed probability table. No particular prize, profit or return is guaranteed.

If an offer or its probabilities change before you confirm, you must be shown the revised information before a new commitment. A technical retry does not authorise another charge or another reward for the same completed spin. Contact support about a charged but unresolved spin.

All wheel rewards are Virtual Items with no cash-out, resale or transfer facility. This does not mean every random mechanism is lawful in every country. A paid or ad-funded option is offered only where the relevant legal, age, parental-permission and store requirements are met. A restriction may apply to the entire store version, not just the wheel. A parent cannot authorise an option prohibited by law.

11. Advertising and optional privacy choices

An optional rewarded advertisement is clearly identified before it starts. The offer explains the reward or, if it grants a random reward or spin, the relevant conditions and probabilities. Declining to watch means you do not receive that optional ad-linked benefit; it does not make an unrelated purchase or core gameplay conditional on personalised tracking.

Advertising depends on age, country, lawful data processing and the available provider settings. Young players receive only an eligible, age-appropriate advertising experience. We do not use behavioural advertising or request Apple's tracking permission for players known to be under 18. Calling an advertisement non-personalised does not by itself remove a consent requirement.

You can decline or withdraw optional analytics or advertising personalisation without losing access to core play for which you otherwise meet the eligibility rules. Apple's tracking permission, where relevant to an adult on iOS, is separate. If the applicable conditions cannot be met, the affected advertisement is unavailable. See the Privacy Policy and the Game's Privacy Choices controls.

12. Updates and service availability

We may make justified changes to maintain security, compatibility, gameplay balance and the service. Necessary updates and any material change affecting paid content are handled in accordance with applicable digital-content and consumer law. We do not reserve an unrestricted right to remove purchased benefits without notice or remedy.

Online features depend on connectivity and providers and may be temporarily unavailable. Keep the Game updated through the official store. We cannot promise uninterrupted operation, indefinite support for every device or recovery of every locally stored record; statutory obligations remain unaffected.

If we plan to discontinue the Game or a material paid service, we aim to give at least 90 days' notice where reasonably practicable, without reducing any longer period required by law. We stop new sales when the planned closure is announced and explain the remaining spending window and consequences for balances, cosmetics, undelivered purchases and unexpired Pass time. We do not promise that a Pass will operate after the service ends. Where required by law, we provide a refund, proportionate reimbursement or another remedy for paid benefits that can no longer be supplied. Urgent legal or security circumstances may require faster action with appropriate information and protection of rights.

13. Ending use, restrictions and deletion

You may stop using the Game at any time. Deleting the app does not itself delete server data. Use Profile → Privacy & Data → Delete My Data or the data requests page.

Deleting your profile removes its progress and unused Coin and Diamond balances. Deletion is not a refund request and does not waive statutory consumer remedies. Supported restoration of a verified permanent cosmetic or remaining Pass term is a separate process and does not reissue the bundle's one-time currency bonus.

We may restrict an affected feature or, for serious or repeated misconduct, an account where proportionate and lawful. We provide reasons and review opportunities as required, subject to safety, confidentiality and security limits. Correcting an age entry is assessed under the applicable rules; it is not an automatic instruction to erase every earlier purchase or save. Personal data is retained or deleted as explained in the Privacy Policy.

14. Stores and third-party services

The applicable store rules and the terms of a third-party service you choose also apply to that service. They do not remove obligations we owe you.

For a copy downloaded from Apple, these Terms are between you and us, not Apple. Subject to applicable law and Apple's minimum terms, we are responsible for the Game, maintenance, support and claims concerning it, including consumer, product-liability and intellectual-property claims. Apple has no obligation to provide support or maintenance. If the Game fails to meet an applicable warranty, you may notify Apple; Apple may refund the purchase price of the app, if any, under its applicable rules and has no further warranty obligation to the extent permitted by law. Other applicable claims remain our responsibility.

The licence permits use under Apple's Usage Rules, including applicable Family Sharing or volume-purchase rights. You must comply with applicable sanctions and export restrictions, and represent that you are not in a territory subject to an applicable U.S. embargo or designated as supporting terrorism and are not on an applicable prohibited-party list. Apple and its subsidiaries are third-party beneficiaries entitled to enforce the Apple-specific provisions. No Apple-specific clause reduces a non-excludable consumer right.

15. Responsibility and legal protections

We are responsible for failures to meet our contractual and legal obligations, including applicable obligations concerning digital content and services. We do not exclude mandatory guarantees or remedies by describing the Game as “as available”.

To the extent permitted by law, we are not responsible for unforeseeable loss or business losses arising from use of a Game provided for private entertainment. This does not exclude responsibility for loss that applicable law requires us to cover. Nothing excludes or limits liability for fraud, wilful misconduct, gross negligence where non-excludable, death or personal injury caused by negligence, or any other liability that cannot lawfully be restricted. No fixed monetary liability cap applies under these Terms.

16. Law and disputes

These Terms are governed by the law of the Republic of Türkiye. Consumers retain the mandatory protections and available courts or complaint routes provided by the law applicable to them, including the law of their habitual residence where required.

Contact hello@ludonstudios.com if you would like us to try to resolve a complaint. This is not a mandatory waiver or delay of a legal remedy. Consumers in Türkiye may apply to the competent Consumer Arbitration Committee or Consumer Court under the applicable jurisdiction and monetary rules. Other mandatory local rights and procedures remain available. These Terms do not impose exclusive jurisdiction, compulsory arbitration or a class-action waiver.

17. Changes and language

We will publish the updated Terms and effective date and give appropriate advance notice of a material change. We request renewed acceptance where required. Changes do not retrospectively remove an accrued claim or purchased right. If a change cannot lawfully be imposed without offering termination or another remedy, that right remains available.

Translations help you understand these Terms. We do not use a translation discrepancy to reduce your mandatory rights or override legally required local-language information. If you notice a discrepancy, contact us so we can correct it. The applicable law determines the interpretation of an unresolved discrepancy; these Terms do not make English automatically prevail over every other language.